Glossary entry (derived from question below)
French term or phrase:
Charte d’engagement
English translation:
(Customer) Commitment Charter / Commitment Policy / Our Commitments
Added to glossary by
Steffen Walter
Sep 15, 2004 09:59
19 yrs ago
23 viewers *
French term
United Kingdom
Charte d’engagement
French to English
Bus/Financial
Insurance
This is in a presentation within an insurance company on pension plans for the work groups. There are three sections. Services, Consultancy and the above. The bullets under this point are:
Explicite sur les couvertures fournies
2/ Expliquer au moins quatre éléments:
- Le marché de la retraite
- La solution du marché
- L’approche SL
- Le processus de souscription
3/ SL s’engage à réaliser un bilan perso, avant, et tous les 36 mois après la souscription
4/ SL certifie ses apporteurs
5/ L’engagement qualité/délai du service client
6/ Une fois par an, SwissLife s’engage à prendre contact avec le client (invitation à une manifestation)
Explicite sur les couvertures fournies
2/ Expliquer au moins quatre éléments:
- Le marché de la retraite
- La solution du marché
- L’approche SL
- Le processus de souscription
3/ SL s’engage à réaliser un bilan perso, avant, et tous les 36 mois après la souscription
4/ SL certifie ses apporteurs
5/ L’engagement qualité/délai du service client
6/ Une fois par an, SwissLife s’engage à prendre contact avec le client (invitation à une manifestation)
Proposed translations
(English)
| 4 | (Customer) Commitment Charter / Our commitments |
Steffen Walter
|
| 4 +3 | Customer Commitment Policy |
Karen Tucker (X)
|
| 4 | Charter Undertaking |
Neil Allen
|
| 3 | binding charter |
Emérentienne
|
Proposed translations
18 mins
Steffen Walter
Germany
Germany
Germany
Top-Notch Service | Direct Clients Only
Native in: German (Variant: Germany) 
Works in: English to German, German to English, French to German, and 1 more.
Related KudoZ points
:
4
Selected
(Customer) Commitment Charter / Our commitments
See, for example, usage @
http://www.alcatel.com/sustainable/medias/download/BREFDD200...
http://www.essentialhousing.com/Essential Choice - About Us ...
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Note added at 22 mins (2004-09-15 10:21:54 GMT)
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If it\'s not for customers but the workforce/employees only, I\'d omit \"customers\".
http://www.alcatel.com/sustainable/medias/download/BREFDD200...
http://www.essentialhousing.com/Essential Choice - About Us ...
--------------------------------------------------
Note added at 22 mins (2004-09-15 10:21:54 GMT)
--------------------------------------------------
If it\'s not for customers but the workforce/employees only, I\'d omit \"customers\".
4 KudoZ points awarded for this answer.
Comment: "Thanks,"
14 mins
binding charter
or binding agreement...
EurActiv.com Portal - Analysis - A legally binding Charter of ... - [ Traduire cette page ]
... A legally binding Charter of Fundamental Rights for the Union. Source ... A legally
binding Charter of Fundamental Rights for the Union. The ...
www.euractiv.com/cgi-bin/cgint.exe?204&OIDN=250728 - 51k - En cache - Pages similaires
--------------------------------------------------
Note added at 16 mins (2004-09-15 10:15:32 GMT)
--------------------------------------------------
[PDF] Purpose of the Charter of Fundamental Rights
Format de fichier: PDF/Adobe Acrobat - Version HTML
... A binding Charter would ensure that citizens are provided with a system of redress
against acts of misadministration or the abuse of power across the whole ...
www.theepc.be/PDF/Preliminary.pdf - Pages similaires
EurActiv.com Portal - Analysis - A legally binding Charter of ... - [ Traduire cette page ]
... A legally binding Charter of Fundamental Rights for the Union. Source ... A legally
binding Charter of Fundamental Rights for the Union. The ...
www.euractiv.com/cgi-bin/cgint.exe?204&OIDN=250728 - 51k - En cache - Pages similaires
--------------------------------------------------
Note added at 16 mins (2004-09-15 10:15:32 GMT)
--------------------------------------------------
[PDF] Purpose of the Charter of Fundamental Rights
Format de fichier: PDF/Adobe Acrobat - Version HTML
... A binding Charter would ensure that citizens are provided with a system of redress
against acts of misadministration or the abuse of power across the whole ...
www.theepc.be/PDF/Preliminary.pdf - Pages similaires
20 mins
Charter Undertaking
See the links for some examples of use. This appears to fit the context you describe.
+3
31 mins
Customer Commitment Policy
"Charter" always sounds to me like a government document. It might be more common in the UK, though. Here are two examples for "customer commitment policy."
Customer Commitment Policy
Minuteman Press Perth
As a valued client of Minuteman Press, we want you to know that you have the right to expect the following standards from us...
Your printing costs will be minimised
You will receive a quick turnaround on both quote requests and printing jobs.
Your printing will have a consistent high quality finish We will always communicate with you clearly and effectively
You will find Minuteman Press Perth extremely convenient for your printing needs.
You will be dealing with professionals.
http://www.mmpress.com.au/customer_commitment.htm
In addition to the mission statement, all employees are given a statement of the company’s customer commitment policy, which also exemplifies the human touch. It states, “Our customers are the reason we come to work. Their patronage provides us our livelihood, thus we are thankful for the opportunity to participate, produce and perform. Every Super Seal manufacturing employee must have an unyielding sense of urgency to satisfy our customer’s requirements in a prompt, thorough and professional manner. We must not take our customers for granted for they are our friends.”
http://www.usglassmag.com/Door_and_Window_Maker/Backissues/P...
Customer Commitment Policy
Minuteman Press Perth
As a valued client of Minuteman Press, we want you to know that you have the right to expect the following standards from us...
Your printing costs will be minimised
You will receive a quick turnaround on both quote requests and printing jobs.
Your printing will have a consistent high quality finish We will always communicate with you clearly and effectively
You will find Minuteman Press Perth extremely convenient for your printing needs.
You will be dealing with professionals.
http://www.mmpress.com.au/customer_commitment.htm
In addition to the mission statement, all employees are given a statement of the company’s customer commitment policy, which also exemplifies the human touch. It states, “Our customers are the reason we come to work. Their patronage provides us our livelihood, thus we are thankful for the opportunity to participate, produce and perform. Every Super Seal manufacturing employee must have an unyielding sense of urgency to satisfy our customer’s requirements in a prompt, thorough and professional manner. We must not take our customers for granted for they are our friends.”
http://www.usglassmag.com/Door_and_Window_Maker/Backissues/P...
Peer comment(s):
| agree |
Steffen Walter
: Agree with your option but "charter" is also widely used in the En-speaking corporate world, regardless of US vs UK - see, f.ex., http://www.ca.manpower.com/cacom/contentSingle.jsp?articleid... (Corporate Social Responsibility Charter).
12 mins
|
| agree |
GILLES MEUNIER
16 mins
|
| neutral |
Neil Allen
: I think it depends on the degree of legal obligation. If serious legal consequences could follow any breaches, then "Customer Commitment Policy" might not convey the full seriousness of the obligation.
47 mins
|
| agree |
Johanne Bouthillier
12 hrs
|
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