English to French Other Business/Commerce (general)

Customer response. As most interactions do not end up in a conversion event—that is, a purchase, marketers need to see not only when a client accepts an offer, but also when the client rejects offers. This data is typically stored in both systems of records, such as POS and CRM, as well as in systems of engagement, such as an omnichannel call center. Furthermore, marketers need to monitor open-review websites such as Google Reviews or Yelp to gather customer feedback.