Swedish to English Marketing Management company strategy

"...vägen till ytterligare framgångar går genom att sätta kunden än mer i centrum än tidigare. Att vara medveten om kundens krav, kanske krav som kunden själv inte vet om.
Det finns ett gammalt svenskt ord; **gnetande,** som passar bra. Det handlar om uppsökande verksamhet hos kunden, lösa vardagsproblem och vara med och offerera... skapa tillväxt både hos kunden och för oss."

I don't get a positive image with *gnetande* - more of a fusspot, or someone pinching and scraping.

I could perhaps make 'a stickler for details' fit the context. Simply 'attention to details' is not really strong enough.

What is meant is a company strategy of finding those little details that make all the difference between good enough and really brilliant. I have already used 'meticulous', and in fact this is heavy industry, (welding), so ideally I need an element of power in the fine adjustments.

Grateful for any suggestions!