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ITIL IT Infrastructure Library

Creator:
Suzan Hamer
Suzan Hamer
Language pair:Dutch
Definition / notes:Standaard voor inrichten van beheersomgeving in informatie en automatisering werkveld. Meest bekende term is SLA, de tegenhanger van een plan van aanpak cq. contract voor een project omgeving.

Bron: Building Better Business, Pablo Smolders, 2004.

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