PayPal problem: "payment sent - not completed" ОТПРАВЛЕНО- НЕ ЗАВЕРШЕНО Thread poster: Susan Welsh
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Susan Welsh 
United States
Local time: 00:20
Russian to English
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A client in Russia is trying to pay me for a job; she has never used PayPal before. She is getting the message 'В платежной системе указан статус "ОТПРАВЛЕНО- НЕ ЗАВЕРШЕНО".'
Nothing is showing up at my end, and the PayPal help screens are useless.
Does anybody know what to do?
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| Paypal source | Dec 24, 2018 |
The FAQ section on the Paypal site provides explanations for these situations.
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Susan Welsh
United States
Local time: 00:20
Russian to English
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TOPIC STARTER
I checked again on the PayPal site, but don't find anything relevant. The Help screens (there's nothing called FAQ that I could find) address sellers who are shipping merchandise, not service providers like translators.
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| PayPal telephone no | Dec 24, 2018 |
No idea how this will work from where you live, but this is a number that works from the US: 1-888-221-1161.
I called this number fairly recently and did get through and quite quickly. However, Google says a 1-888 number is NOT free when dialed from abroad (i.e. outside the US) and the caller will be charged international rates. I guess it depends on how much money is at stake on your end whether you want to try and pay for a call.
Good luck.
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| May be temporary problem | Dec 25, 2018 |
I tried to make a PayPal payment yesterday and got a similar message ("Payment could not be completed" or something like that). I've used PayPal lots of times and never encountered it before.
So it's possible the PayPal site was just having problems yesterday.
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Susan Welsh
United States
Local time: 00:20
Russian to English
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TOPIC STARTER | seems to be partly an issue pertaining to Russia | Dec 25, 2018 |
My client checked it out and reports the following: "В интернете многие наши отечественные пользователи жалуются на то, что платежи 'замораживают'. Служба поддержки программного обеспечения объясняет это тем, что проверяет сделку на "честность" (защита от мошенничества)."
= Many Russian users are complai... See more My client checked it out and reports the following: "В интернете многие наши отечественные пользователи жалуются на то, что платежи 'замораживают'. Служба поддержки программного обеспечения объясняет это тем, что проверяет сделку на "честность" (защита от мошенничества)."
= Many Russian users are complaining that payments are being frozen while their "honesty" is being checked (protection against fraud).
I take this to mean that it will (hopefully) be straightened out after the holidays.
Thanks everybody ▲ Collapse
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Agneta Pallinder
United Kingdom
Local time: 05:20
Member (2014)
Swedish to English
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| Currency conversion issue?? | Dec 25, 2018 |
If your client has sent the payment in Russian currency and you don't have a Russian currency account on PayPal, the payment would appear on your account, but as uncompleted, until you indicate that you are happy for PayPal to convert it into the currency of your account.
This happened to a person close to me with a Euro payment into a PayPal account that only had GBPounds.
Just a thought, for further investigation.
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Radian Yazynin
Local time: 08:20
Member (2004)
English to Russian
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| My account is inactive since August | Dec 25, 2018 |
Susan Welsh wrote:
My client checked it out and reports the following: "В интернете многие наши отечественные пользователи жалуются на то, что платежи 'замораживают'. Служба поддержки программного обеспечения объясняет это тем, что проверяет сделку на "честность" (защита от мошенничества)."
= Many Russian users are complaining that payments are being frozen while their "honesty" is being checked (protection against fraud).
I take this to mean that it will (hopefully) be straightened out after the holidays.
Thanks everybody
After many phone calls and their promises to remove restrictions from my business account - with all necessary verifications - I still cannot use it here in Russia!
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[Edited at 2018-12-25 23:07 GMT]
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Vadim Kadyrov
Ukraine
Local time: 07:20
Member (2011)
English to Russian
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| Some sort of 'restrictive measures'? | Dec 26, 2018 |
Just guessing.
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Susan Welsh
United States
Local time: 00:20
Russian to English
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TOPIC STARTER | various suggestions | Dec 27, 2018 |
I tried the PayPal customer support phone number that Colleen kindly provided, but they say the client in Russia has to call their customer support. Nothing I can do about it from here (I'm in the USA).
Otherwise, it is not a currency conversion issue. I receive payments from Russia on a regular basis, with no problem.
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Aziz Moummou
Morocco
Local time: 05:20
Arabic to English
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| Problem solved here I hope you too | Dec 27, 2018 |
Hi,
I had the same problem a couple of days ago trying to renew my proz membership. PayPal is strengthening its security by rechecking users identity. I emailed paypal and received their call, their explanation was as follows:
You either need to verify your account by linking it to a credit card OR you need to ask the receiver of your payment to delete any security measures on their side. I did the second didn't work! Try it.
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Susan Welsh
United States
Local time: 00:20
Russian to English
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TOPIC STARTER | Solution found | Jan 1, 2019 |
I'm very embarrassed to say that I finally found the problem: The client made a typo in my PayPal address! Probably I will now receive the money.
Here's to not overlooking the obvious in the New Year!
Thanks, everybody
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| Paypal Accounts: personal or business? | Jan 3, 2019 |
Just thought I'd piggyback on this thread rather than opening a new one. My question: I recently read an article on PayPal written by a translator in Argentina. The article seems to be saying that if, as a freelancer, you want to bill a client for your work, you HAVE TO open a business account -- that you cannot use a personal account to bill clients (meaning actually to receive payments for your bills using PayPal). I haven't yet opened a Paypal account, but at any rate, I did NOT think that th... See more Just thought I'd piggyback on this thread rather than opening a new one. My question: I recently read an article on PayPal written by a translator in Argentina. The article seems to be saying that if, as a freelancer, you want to bill a client for your work, you HAVE TO open a business account -- that you cannot use a personal account to bill clients (meaning actually to receive payments for your bills using PayPal). I haven't yet opened a Paypal account, but at any rate, I did NOT think that this is true, i.e. that one CAN bill clients using PayPal as a means of payment with only a personal account.
There were actually a couple of responses to the article, on this aspect of PayPal: one said that she was glad for the article, as she always thought you COULD for sure bill clients using just a PayPal personal account. But then another translator joined the discussion saying that this is true: that you COULD for sure bill clients using only a PayPal personal account-- meaning of course that you can not just bill a client but receive the payment in your PayPal personal account.
As many people here use PayPal, to receive payments, what is your response?
¡Muchas gracias! Happy New Year!
[Edited at 2019-01-03 19:35 GMT] ▲ Collapse
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