Glossary entry

Portuguese term or phrase:

métrica

English translation:

(service level) metrics

Added to glossary by suomiveikko
Oct 9, 2010 10:53
13 yrs ago
1 viewer *
Portuguese term

métrica

Non-PRO Portuguese to English Marketing Marketing
I have that term in the following context:

"As métricas de Níveis de Serviço definidas, conforme escopo dos Serviços, têm como objetivo a verificação da performance."

It also appears in a different sentence with the same meaning:

"Avaliação de processos, métodos, ferramentas e métricas."

Proposed translations

+5
13 mins
Selected

(service level) metrics

Metrics for IT Outsourcing Service Level Agreements
To learn how to select metrics for service level agreements read “Metrics for IT Outsourcing Service Level Agreements” article below or click here to ...
www.clarity-consulting.com/metrics_article.htm - Cached - Similar

[PDF] Creating Better Service Level Metrics - Service Level Agreements
File Format: PDF/Adobe Acrobat
When chosen wisely and implemented correctly, service level metrics are an ...
www.clarity-consulting.com/Creating Better Service Level Me... - Similar

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Note added at 1 hr (2010-10-09 11:57:12 GMT)
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http://www.google.com/#sclient=psy&hl=en&site=&source=hp&q=s...
Peer comment(s):

agree Manie van den Heever
55 mins
Thanks!
agree Silvia Aquino
1 hr
Grata!
agree Claudio Mazotti
1 hr
Grata!
agree T o b i a s : http://books.google.com/books?id=p2kmgH5P0qoC&lpg=PA216&dq="...
1 hr
Thanks!
agree Verginia Ophof
6 hrs
Thanks!
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4 KudoZ points awarded for this answer. Comment: "Exactly. Thanks a lot!"
55 mins

measures

measures
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1 hr

measurements

métrica => measurements

Measuring for service level management
... In this article, I describe the minimum set of data and measurements required for effective service level management. ...
www.articles.techrepublic.com.com/5100-22_11-5388735.html

Improve service levels with meaningful measurement
by A Brazao
In order to achieve reliable service-level measurement, this information must be accurately defined and maintained as changes occur. ...
www.comnews.com/stories/articles/c0700opticom.htm

Service level measurement
14 Dec 2005 ... Service level measurement - definitions, examples and references from Sourcingmag.com.
www.sourcingmag.com/.../Service_level_measurement-168.htm -

Call Centre Quality: How Service Level Measurement Can Save Costs ...
Marketing strategists and call center managers, immersed in the confetti of call center performance measures, may have difficulty in isolating what is ...
www.whitepapers.techrepublic.com.com/abstract.aspx?docid... -
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