Key Academic Qualification

·       
NAATI Accreditation – Recognised Practising
Interpreter Malay-English

(National
Accreditation Authority for Translators and Interpreters)

-        
Practitioner ID: CPN1WT83K

·       
Introduction to Translation
and Interpretation

-        
RMIT,
Melbourne, Australia 

·       
BEng.
(Hons) Degree in Engineering (Electrical & Electronics)

-         
University
of Leicester, U.K.

·       
PRINCE2
Practitioner ID 10890515

-         
Knowledge
Academy, Melbourne – accredited by British Computer Society

·       
ITIL
– Foundation

 

Core Competencies

·       
Good understanding of AUSIT Code of Ethics and Code of
Conduct

·       
English to Malay, Malay to English interpretation fluency
and accuracy

·       
In-depth knowledge and understanding of Malay and English
Language.

·       
Good Interpersonal/people skill

·       
Ability research and prepare for assignments provided

·       
Self-improvement through self-training and attending short
courses

 

 

Work
Experience

 

English to Malay Interpreter

Translating and Interpreting Services (TIS
National) – Since
3^rd October 2017

OnCall Interpreters and Translators –
Since 9^th July 2018

EZI Speak –
Since 21^st Jul 2018 (phone interpretation)

 

 

Responsibilities

·       
Handling calls on a daily basis for TIS National,
OnCall and EZI Speak. Calls from immigration departments, enforcement agencies,
general enquires, detention centres, health centres, hospitals, NGOs - ASRC,
Legal Aid, Refugee Legal, Magistrate Court, VIC Roads, etc. that require Malay
speaking clients to converse and understand information provided in English.

·       
On-Site Interpretation Service for Department of Home
Affairs and OnCall.

 

Skills

·       
Active listening skills,

·       
Good memory retention skills

·       
Able to take notes during the interpretation
assignment to ensure accuracy of the information given

·       
Able to mentally transpose and verbalize into the
target language

·       
Strong communication skills, polite, respectful and
tactful

·       
Able to relate well to people, good judgment

 Previous Career

Over 10 years of Project
Management experience in Telco environment - delivering CRM software in
Australia, Malaysia, Brunei, Bangladesh, Georgia and Kyrgyzstan. Telstra
Account manager for 10 years, and managing them as key business client for
Business Logic Systems (formerly UK based).

Customer Program Manager

Business
Logic Systems Ltd

(Jan 2011 – Feb 2017)

Responsibilities

·       
High-level scoping of project and/or
change request, initiating project, preparing project plans, schedule and
manage internal resource allocation. Preparation of Statement of Work with
Solution Architect, Subject Method Experts and Technical Delivery teams.

·       
Preparing Financials: P&L
for projects and change requests, Seeking Commercial Committee approval for
quotes, issuing quotes and negotiating with clients on cost and/or man-day
estimates for works requested by clients.

·       
Reporting to all stakeholders –
Client side - Marketing and Engineering; Vendor; Internal -Technical teams, PMO
and C-Level Management.

·       
Plan, monitor and control
project resource, schedule and financials are within allocated budgets.

·       
Identifying, communicating,
managing and resolving project issues, and risks, to relevant stake holders.

·       
Identifying, managing and
resolving to the satisfaction of the client out of scope works for on-going projects.

·       
Oversee and Monitor User
Acceptance Tests (UAT) and System Integration Tests (SIT) for the project,
compliant to customers’ use cases. 

·       
 

Skills

·       
Leadership - lead the team as
well as manage and inspire others. To set the vision and lead effectively.

·       
Negotiation - seek to resolve
conflicts and out of scope works by finding the win-win scenarios for everyone.

·       
Cost Control - deliver project
within the cost constraints by managing the project finances intelligently. Not
allowing scope creep on projects.

·       
Contract Management - managing
project suppliers - actively manage procurement and vendor deliverable.

·       
Communication – Managing internal
and external stakeholders. Communicate effectively and often using various
channels - Newsletters, Emails, Team meetings, face-to-face and online
conferencing.

·       
Business Case Writing - With
the ongoing focus on delivering business value,

·       
A Sense of Humour - Getting
through projects largely relies on a good sense of humour and the goodwill of
colleagues. Ability to see the funny side of project management keeps me on an
even keel.

 

Key
Achievements

·       
Successfully negotiated with client
on breaking down a complex project into phases, to achieve partial automation
and operational status. Thus exceeding customer expectation with a faster go to
market, enabling the customer to realise the benefits of the project. This was
achieved by utilising Agile methodology, which helped the phased approach
delivery.

·       
Successfully met the targeted
go-live date for Telcos in Georgia and Kyrgyzstan on back to back projects,
30th Sep 2016 and 6th Oct 2016, one week apart. Tracking to schedule / budget
with strong stakeholder engagement throughout the Go Live activities.

·       
Delivery of document, system,
data and business changes required to support automation of Customer Value
Management. This helped the organisation to engage with their micro segments
customer base and form a meaningful relationship, which resulted in increased
tenure and ARPU.

·       
Project management of a $3m+
program of work, involving over 20 resources (off-shore) across 5 work streams
using Agile Methodology.