This site uses cookies. Some of these cookies are essential to the operation of the site, while others help to improve your experience by providing insights into how the site is being used. For more information, please see the ProZ.com privacy policy.

Cookie settings

×
Terminology
- KudoZ help network
- Term search
- Ask question
- Answer questions
- More
  - KudoZ help network
  - Leaders
  - KudoZ glossaries
  - GBK glossary
- Other
- Other terminology resources
  - Other terminology resources
  - GlossPost
  - Dictionaries & references
  - Personal glossaries
  - TM-Town glossaries
- Learn more about
- Terminology at ProZ.com
Jobs & directories
- Jobs
- Browse jobs
- Submit applications
- Post a job
- More
  - Jobs
- Pools
- Screened professionals
  - Screened professionals (Pools)
  - Pools index
  - Interpreters
  - Subtitlers
  - Game localizers
  - Pharmaceutical translators
  - Literary translators
  - Project managers
  - Certified PRO Network members
  - Students
  - Native speaker conversation partners
  - Copywriters
  - Mentors
- Search Directories
- ProZ Find
- Translators & interpreters
- Translation companies
- Blue Board
- More
  - Directories
  - Students
  - Translation teams
  - Translator organizations
- Learn more about
- Jobs & directories at ProZ.com
Member activities
- Community
- What translators are working on
- Forums
- Translation contests
- Certified PRO network
- Pro bono service
- Women in Translation
- More
- Events
- Online and offline events
  - Online and offline events
  - Powwows
  - ProZ.com/TV
  - Calendar
  - ProZ.com Meetups
- Learn more about
- Member activities
- ProZ.com membership
Education
- Training
- Risk Management Center
- Knowledgebase
  - Knowledgebase
  - Translation industry reports
  - Translation industry wiki
  - Articles
  - Books
  - References
  - ProZ.com podcasts
Tools
- ProZ.com tools
  - ProZ.com tools
  - Invoicing
  - Online visibility
  - ProZ.com API
  - Security practices
  - Service agreements
  - Web widgets
  - Community rates
  - Rates calculator
  - Unit converter
  - Directory ranking
- Translation tools
  - Translation tools
  - Discounts on Tools (TGB)
  - Trados
  - Wordfast
  - CafeTran Espresso
  - Pastey
  - Protemos
  - TO3000
  - STAR Transit
  - PerfectIt consistency checker
  - Software comparison tool
  - XTRF
- Store
- Learn more about
- Tools

Register (free)
Home
- Join ProZ.com
- About ProZ.com
  - About ProZ.com
  - About ProZ.com
  - Professional membership
  - Business membership
  - ProZ.com Mobile
  - Testimonials
  - Meet the Team
  - Newsletter archive
  - Localization
  - Moderators
  - ProZ.com blog
  - Hall of fame
  - Privacy policy
  - Careers
  - Press releases
Help
Login

ProZ.com personal glossaries
Public glossaries
SAP

CRM gestion de la relation client

Copying entries

Please select your target glossary

Moving entries

Please select your target glossary

Creator:	Sylvie Pons
Language pair:	English to French
Discipline:	-
Definition / notes:	Customer Relationship Management
URL:	http://www.sap.com/france/product/crm.html