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Poll: Have you ever experienced an overly demanding customer?
Thread poster: ProZ.com Staff
ProZ.com Staff
ProZ.com Staff
SITE STAFF
Aug 20, 2025

This forum topic is for the discussion of the poll question "Have you ever experienced an overly demanding customer?".

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Maria Teresa Borges de Almeida
Maria Teresa Borges de Almeida  Identity Verified
Portugal
Local time: 23:49
Member (2007)
English to Portuguese
+ ...
No Aug 21, 2025

First of all, no client of mine can be quite as demanding regarding quality as I am myself. Anyway, I respect my clients and their needs and expect the same in return. I must say also that if you manage to please an overly demanding client, he/she will probably recommend you...
 
Marjolein Snippe
Marjolein Snippe  Identity Verified
Netherlands
Local time: 00:49
English to Dutch
+ ...
Yes, once Aug 21, 2025

For one project with a new client, the end client kept coming back with questions, requests for clarification and updates to the source text. My client just kept passing these on. I believe he was quite new in the business at that time.
I am always happy to answer reasonable questions and implement small changes, but these were excessive and started taking me rather a lot of time.

After two rounds of questions and two rounds of source updates, I told my client that I would be... See more
For one project with a new client, the end client kept coming back with questions, requests for clarification and updates to the source text. My client just kept passing these on. I believe he was quite new in the business at that time.
I am always happy to answer reasonable questions and implement small changes, but these were excessive and started taking me rather a lot of time.

After two rounds of questions and two rounds of source updates, I told my client that I would be charging my standard rate for any further work. He reacted a little grumpily and muttered something about not charging the end client for this so this would cost him money, but I believe he did talk to the end client after that. This was the end of that specific project. I still work with this client and his end client. Requests for explanations and updates tend to be reasonable these days. ▲ Collapse
 
Ricardo Aries
Ricardo Aries  Identity Verified
Indonesia
Local time: 05:49
Member (2020)
English to Indonesian
+ ...
Overly Demanding and Unrealistic Aug 21, 2025

Occasionally, I receive inquiries from past customers that are unusual and unrealistic. If they are feasible, I typically accept and address them. If not, I kindly decline.
 


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Poll: Have you ever experienced an overly demanding customer?






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