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Poll: Do you think client expectations have changed in the past few years?
Thread poster: ProZ.com Staff
ProZ.com Staff
ProZ.com Staff
SITE STAFF
Apr 28

This forum topic is for the discussion of the poll question "Do you think client expectations have changed in the past few years?".

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Adelbert Adele (X)
 
Maria Teresa Borges de Almeida
Maria Teresa Borges de Almeida  Identity Verified
Portugal
Local time: 17:54
Member (2007)
English to Portuguese
+ ...
Yes, somewhat Apr 28

Over the years, I have built up a solid client base – small but reliable – and I don’t think these clients’ expectations have changed recently, as they continue to demand quality and adherence to deadlines, and in return pay my fees on time. What has certainly changed is the focus of demand, which seems to have shifted eastwards, with prices much lower than those I charge…

Luis M. Sosa
Maria Laura Curzi
Adelbert Adele (X)
Nadia Silva Castro
 
Lieven Malaise
Lieven Malaise  Identity Verified
Belgium
Local time: 18:54
Member (2020)
French to Dutch
+ ...
No Apr 28

My customer's expectations have remained exactly the same over the years, and I honestly don't know why their expectations would change in the first place.

Agnes Fatrai
ipv
Adelbert Adele (X)
Nadia Silva Castro
Daryo
 
Luca Adie
Luca Adie
Germany
Local time: 18:54
German to English
+ ...
Yes Apr 28

My main client used to send longer texts and give a decent deadline - say 15,000 words and 2 weeks - but now all the requests I get are for the same day and vary between 500 and 3000 words. Most of the PMs are new and it seems that the company has undergone major restructuring.

All my clients require the same quality as before, of course!

Adelbert Adele (X)
 
Constanze Deus-Konrad
Constanze Deus-Konrad  Identity Verified
Germany
Local time: 18:54
French to German
+ ...
Which clients Apr 28

Which clients? There are no clients anymore

Marilena Berca
Inés Cendón Rodríguez
Maria Laura Curzi
Adelbert Adele (X)
Philip Lees
expressisverbis
Jorge Payan
 
Luis M. Sosa
Luis M. Sosa  Identity Verified
Ecuador
Local time: 11:54
English to Spanish
+ ...
One might think the question has to Apr 28

do with expectations with respect to quality. Staff members may wish to rephrase the question.

Adelbert Adele (X)
 
Luis M. Sosa
Luis M. Sosa  Identity Verified
Ecuador
Local time: 11:54
English to Spanish
+ ...
With Maria Teresa: Apr 28

I agree that demand has shifted eastwards, with the bulk coming now from Asian countries. I also have seen that medical, igaming and patent are probably growing at higher rates than the market average.

Adelbert Adele (X)
 
expressisverbis
expressisverbis
Portugal
Local time: 17:54
English to Portuguese
+ ...
It depends on the client. Apr 29

Some agencies are eager to promote their AI capabilities and prioritize efficiency and cost reduction, which can change the profile of translators they look for.
At the same time, there are still clients who rely heavily on experienced professionals for quality and nuance, but they are rare.

Maria Laura Curzi
 
The Shredder
The Shredder
Oh come on, Lieven Apr 30

Lieven Malaise wrote:

My customer's expectations have remained exactly the same over the years, and I honestly don't know why their expectations would change in the first place.


Now you really are being a disingenuous troll…

Maria Laura Curzi
 
Lieven Malaise
Lieven Malaise  Identity Verified
Belgium
Local time: 18:54
Member (2020)
French to Dutch
+ ...
? May 1

The Shredder wrote:
Now you really are being a disingenuous troll…


My customers expect quality within the agreed deadline, whether it's human translation or MTPE. Why or how should that change?
 


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Poll: Do you think client expectations have changed in the past few years?






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