Apr 24, 2019 12:25
5 yrs ago
English term

customer pushed back on resolution

English to Russian Other Human Resources
Инструкции для службы по работе с клиентами, заказывающими такси

This does NOT include the opener and closer, which are judged for context separately from this.
This is only about the BODY or the message (not opener or closer).
Note that the guidelines could differ by region.
It’s okay if the tone becomes firm when customer pushed back on resolution.
For example…
if a customer insisted on a refund, when we cannot offer this:

Proposed translations

+1
28 mins
Selected

Клиент категорически не согласен с предложенным разрешением ситуации

Примерно так
Peer comment(s):

agree Vladyslav Golovaty : отказываться принять, отвергать, отклонять
3 hrs
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4 KudoZ points awarded for this answer. Comment: "Спасибо!"
29 mins

клиент высказался против/отказался от предложенного решения (проблемы)

push back (on something) (especially North American English) to oppose or resist a plan, an idea or a change

https://www.oxfordlearnersdictionaries.com/definition/englis...
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